Support

Questions, ideas or a problem? Email feedback@appholdings.org and we'll get back to you, usually within a day or two.

How accurate are the calories?

They are estimates. Mealshot judges each portion from the plate, bowl or cutlery in the photo, then uses typical nutrition values for that food. Hidden oil, butter and sauces can't always be seen, and portions in deep bowls are harder to judge. For the best results, shoot from above with the whole plate in the picture, and add a note such as "cooked in butter" or "large latte with oat milk". You can change any food, portion or number before you save the meal.

The same plate gave a different answer

The same photo always gives the same answer. Two different photos of one plate can differ a little, because the angle and light change what can be seen. Pick the result that looks right, or adjust the portion.

How is my daily goal calculated?

From your age, sex, height, weight and activity level (the Mifflin-St Jeor formula), adjusted for your goal and pace. Mealshot never sets a goal below 1,200 calories a day. You can change the goal at any time in Settings.

How do I cancel my subscription?

In Mealshot: Settings › Manage subscription. Or on your iPhone: Settings › your name › Subscriptions › Mealshot › Cancel Subscription. Cancel at least 24 hours before the trial or period ends to avoid the next charge. Apple handles refunds at reportaproblem.apple.com.

I bought Pro but it's not active

Open Mealshot › Settings › Restore purchases, signed in with the same Apple Account you used to buy.

How do I delete my data?

Your meals, weights and profile are stored on your iPhone: Settings › Delete all data, or delete the app. See the Privacy Policy for what our server receives.